You have up to 14 days from reception of your order to exchange your item.
When making exchanges and returns, please bear in mind that:
Any items returned must be in the same condition in which you received them.
When we receive your package, we will inspect the condition of the items before proceeding to exchange or return these items.
Full refund only on wrong or defective product.
First you have contact us on our Headquarters Office + 30 215 51 59 256
Pack the items securely, in the original packaging if possible.
You are liable to make changes to the same or another product with higher value in any Greek Designers store with your product and proof of purchase.
You can also make changes to the same or another product with higher value through our online store but first you have to contact us on our Headquarters Office – Tel: + 30 215 51 59 256.
Make your changes online by sending your parcel back to the company. Your package inside should contain
- The returning product
- The return form enclosed, filled with the required information and
- your receipt.
To save your exchange product, you must make a new order following the same procedure as when placing a normal order, selecting ”Cash upon Delivery” as the payment method while in the ”Comment” section write the word ”Change”. Please note that the final payable amount will not show automatically, as it changes when the order & return is processed by the accounting department.
If you have received a defective item or the wrong item and decide to return you have to send us an e-mail to Eshop@greek-designers.com with a picture of your wrong or defective product.
Once we have inspected the condition of the items, we will reimburse the cost of the returned items.
In case of full refund, you will receive the full amount of your purchase within 14 business days from the day we will receive the items back.
Please note that the postage expenses are borne by the customer.
The return package must be delivered to the following address:
A.D. ART DISCOVERY IN MUSEUMS LTD
Soutsou 9, Mavili Sq. 115 21 Athens Greece
For further information contact us:
+30 215 51 59 246